Start with the seller. Most delays are ordinary — a batch that took longer, a courier that didn't run, a message that got missed. Your order page has a WhatsApp button that opens a chat with the order reference already filled in.
If you can't reach them, or the answer doesn't hold up, tell us — quote your order reference and what has happened. An admin reviews both sides: your messages and payment proof, and the seller's account of it.
We can mark an order refunded and put the stock back, and we can suspend a shop that repeatedly fails its buyers. What we can't do is move money: since payment went directly from you to the seller, the refund itself has to come from them.
Keep your proof of payment and your messages. A dispute is decided on what can be shown, and a screenshot of a bank transfer settles most of them quickly.
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